FNDS3000 Corp FAQ

F.A.Q.

Can I purchase the card for someone else?

How does a cardholder get started?

How does a cardholder register a PIN?

How soon can I change the PIN (Personal Identification Number) on my card from the one originally issued to me?

Yes, you can purchase a card for someone else, like a student away at college or a relative in another state.

When you receive your card, call the toll-free number on the back of the card to register your Personal Identification Number (PIN).

After dialing the toll-free number, follow the directions. When asked, enter a 4-digit PIN that you have selected.

You can change the PIN immediately at no cost. Just call our toll-free number and follow the recorded instruction. Your new PIN will be in effect immediately.

If I lose my card”, is my loss limited?

We will cancel your card as soon as you tell us that your card is missing. You will have no risk of loss after that time. The value of any purchases made with the card before you report its loss or theft cannot be refunded. No one can withdraw money from an ATM without using your Personal Identification (PIN) number.

How do I report a lost or stolen card?

Call our toll-free number. You can find this number on the back of your card. Your account number will be cancelled immediately once you have reported the loss or theft, so be sure to report as soon as you notice that the card is gone. You will not be able to use that card again. A new card will be issued to you right away.

Can someone make a purchase without my permission with my card?

No! Keep your PIN safe, and NEVER write your PIN on the card. Call our toll-free number immediately if you think your card was lost or stolen.

Could someone else take money from my card without my permission?

No. Only a person that has BOTH your card number and your Personal Identification Number (PIN) can access your card.

How can I find out how much money is on the card?

You can check your balance at any ATM, over a toll-free telephone number, or at our secure Internet site.

How can I access my account information via phone?

Call the toll-free number on the back of your card. You will be prompted for your card number and your 4-digit PIN code.

Can I find out about card activity at any time, or do I have to wait for a record statement?

You can keep track of your money 24 hours a day, seven days a week. All you have to do is:

Call our toll-free number and follow the directions it gives you. Be sure to have your card number and PIN with you when you call.

Go to our secure Website. With your card number and your PIN you can review your balance and transaction activity, transfer funds to other FNDS3000 Card cardholders, as well as load additional funds on your card.

How can I find out how much money is on the card?

You can check your balance at any ATM, over a toll-free telephone number, or at our secure Internet site or through our IVR (voice recognition system).

How can I access my account information via phone?

Call the toll-free number on the back of your card. You will be prompted for your card number and your 4-digit PIN code.

Can I find out about card activity at any time, or do I have to wait for a record statement?

You can keep track of your money 24 hours a day, seven days a week. All you have to do is:

Call our toll-free number and follow the directions it gives you. Be sure to have your card number and PIN with you when you call.

Go to our secure Website. With your card number and your PIN you can review your balance and transaction activity, transfer funds to the cards of other cardholders, as well as load additional funds on your card.

Where can the card” be used?

You can use the card to get cash at nearly 1 million ATM’s worldwide and make purchases at over 1 million merchants that accept debit cards.

How can I pay bills using the card?

If you have available funds on your card, you can pay rent, your utility bill or any other bill by calling our toll-free telephone and requesting a check. The check will be mailed to your address.

Can I purchase gas with the card?

Yes you can, however, many service stations will reject the transaction unless you have in excess of $50.00 on your card, because of the way their system is designed.

Can the card be used to receive payroll from my employer?

Yes, your card can receive payments from your employer or from the government just like direct deposit into a bank account.

Can I transfer money to another card?

Yes, it’s easy and fast! You can transfer the money by calling the toll-free number or by accessing our secure website at www.FNDS3000.com.

How can I receive cash using my card?

The most convenient and economical way to access your money is by requesting cash back with your purchase at a retail location. You can also get cash at an ATM without a surcharge by using our no surcharge ATM network (over 45,000 ATMs nationwide).

How can I add more money to the card?

You can add value to the card by:

Wire or transfer money from a bank account.

Using the Internet, transfer money from your bank account or another card Account.

Receive direct deposits of payroll or of benefits checks from your employer, insurance provider or governmental agency.

Bank deposit at participating banks.

Send a postal money order.

Participating retailers including all MoneyGram locations.

How much money can I get with “cash back”?

Cash back amounts are set by the stores offering the service. The average amounts offered range from $40.00 to $200.00. Frequently these amounts are posted near the PIN pad. Grocery stores tend to offer larger amounts. There is no additional fee for receiving cash back.

What are “ATM” surcharge fees?

By visiting anyone of our 45,000 partner ATMs in the United States you can receive your money without a surcharge fee. Surcharge fees are charges by the owner of the ATM and are separate from the transaction fees related to the use of your Card. If an ATM surcharge is assessed, you will be asked if you agree to pay the fee. If you do not agree to pay the fee, you can cancel the transaction and no fee will be charged. ATM surcharge fees vary widely depending on the ATM owner but usually range from $1.00 to $2.50.

4651 Salisbury Road

Suite 485

Jacksonville, FL 32256

To contact us:

No. You can get a Diamond Cash Card regardless of your credit history.

No bank account is required.

You pay a small fee for each transaction – loading, cash withdrawal, payments and transfers. Refer to your Cardholder Agreement for a schedule of fees.

• Guaranteed approval.

• No bank account needed.

• No credit check.

• Your Personal Identification Number (PIN) insures security.

• Instant access to funds from ATM’s worldwide.

• Send money instantly around the world to family, friends, students and others.

• Rechargeable and/or disposable.

• Accepted at over 1 million merchants in the United States and at thousands of ATM’s around the world.

• Maintain and re-establish good financial habits.

What are the Benefits to Cardholders?

How much does the card cost to use?

Do I need a bank account to get this card?